Features The Employee Compliance Hotline™ is available 24 hours a day, 365 days a year, and you, the employer, may choose either a live compliance specialist or a computerized Interactive Voice Response (IVR) system for your hotline. With either service, the caller is interviewed in a manner designed to bring out pertinent information about the alleged incident. With our IVR system, the caller receives a follow-up telephone call within 24 hours by a compliance expert to discuss the incident in more detail. With our Live Operator system, reporting to the client company is made within 24 hours in a form specified by the client.

Feature	Live Operator	IVR
Coverage 24 hours a day, 365 days a year	Yes	Yes
Available in both English and Spanish	Yes	Yes
Available in 144 languages	Yes	No
Protects the identity of claimants who request anonymity	Yes	Yes
Handles reports of various types of harassment, discrimination, retaliation, fraud, and workplace violations	Yes	Yes
Can be used as an affirmative defense against claims that the employee did not have the opportunity to report the harassment in a reasonable manner	Yes	Yes
Script can be customized based upon individual requirements, including a dedicated 800 number (available at an additional cost)	Yes	No
Response record created directly by the respondent	No	Yes
Response record created by a trained, professional, compliance operator	Yes	No
Option to identify the person doing the alleged improper action directly in the voice of the respondent	No	Yes
Detailed follow-up report conducted by a trained professional	No	Yes
Client is notified of calls within 24 hours	Yes	No
High priority calls reported within one hour	Yes	No

Which Service Should You Use? Both services have their strengths and suitability. We give you the ability to choose which type of hotline is the best for your organization. The first issue to consider is the ease with which your employees will interact with an IVR system. Our experience is that many workers are more comfortable speaking with a trained, professional hotline specialist. Please keep in mind, however, that this is a reporting system you are providing to your employees, not a product being provided to a customer. On the other hand, it is our experience that those employees who are more comfortable in a technically advanced environment may prefer the IVR system. What matters the most is your preference. The choice is yours.