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There is an enormous amount of research that sits behind our work. The following books will help you understand the importance of surveys and assessments in helping your business improve. To buy one, just click on the book. It will take you right to Amazon.com to place an order.

This book started the entire movement of Level 5 leadership and getting the right people on the bus. It's a must read for someone who is thinking about getting involved with surveys and assessments because it describes the vital importance of fiding the right people BEFORE you develop your most successful business strategies. The subtitle for this book is "How the World's Greatest Organizations Drive Growth by Unleashing Human Potential." It is arguably the best book written on the importance of engaging your employees. Written by members of The Gallup Organization, it discusses the results of surveying more than three million employees, 200,000 managers, and 10 million customers in over 300,000 business units worldwide. Its major conclusion is that there is a direct correlation between increasing employee engagement and increasing profitability.
This is arguably the best book ever written about how to choose great customer service personnel. We served as the research associate for well-known business author T. Scott Gross, who used our behavioral surveys to create a profile of the ideal customer service representative. He then validated the survey by talking with more than 10,000 consumers and service people. If you want to see in detail how to identify and hire customer service people, this is the book.
   
 
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